At Nachtwinkel Delivery, we strive to provide our customers with high-quality products and exceptional customer service. If for any reason you are not satisfied with your purchase, our Refund and Returns Policy is here to help.
Return and Refund Eligibility
To be eligible for a refund or return, the item must be in its original condition and packaging, with all original labels attached and within the applicable return period. The following items are non-refundable:
- Items that have been opened, used, or damaged by the customer
- Items that are not in their original condition or packaging
- Perishable goods such as food and drinks
- Items that are considered final sale, including clearance and discounted items
Return Process
To initiate a return or refund, please contact our customer service team at 0483026497. Our team will provide you with the necessary instructions for returning the item. Please note that return shipping costs are the responsibility of the customer unless the item is defective or the wrong item was received.
Refunds
Once we have received and processed your returned item, we will issue a refund for the full purchase price (excluding shipping costs). Refunds will be processed to the original payment method used for the purchase. Please allow up to 7 business days for the refund to be processed and reflected on your account.
Warranties
All products purchased from Nachtwinkel Delivery come with a manufacturer’s warranty. If you believe that your product is defective, please contact our customer service team at 0483026497 to start the warranty claim process.
Contact Us
For any questions or concerns regarding our Refund and Returns Policy, please contact our customer service team at 0483026497. We are always here to help and make things right.